Frequently Asked Questions
Everything you need to know about your Faithfull the Brand experience.
What is your return policy for international orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags and hygiene seals attached. Please note that return shipping costs and duties are the responsibility of the customer.
How do I care for my Faithfull the Brand garments?
To maintain the longevity of our hand-printed fabrics, we recommend a cold hand wash with mild detergent. Avoid tumble drying and instead line dry in the shade to prevent fading and shrinkage.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once dispatched, you will receive a confirmation email with tracking details. Delivery times vary by region, typically ranging from 3-7 business days.
Are your products ethically made?
Yes, we are committed to ethical manufacturing. Our collections are proudly hand-made, hand-printed, and hand-dyed in Bali, Indonesia, by local artisans using techniques passed down through generations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options such as Afterpay and Klarna in select regions.
How do I determine my size?
Our pieces are generally true to size, but silhouettes can vary. We provide a detailed size guide on each product page including measurements and fit notes to help you find your perfect match.